Last Updated: September 11, 2026
Welcome to Whappy. These Terms of Service ("Terms") govern your access to and use of the Whappy application and services (collectively, the "Service") provided by Whappy Inc. ("Whappy," "Company," "we," "our," or "us").
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
Whappy Inc. A Delaware corporation 2045 Connecticut Ln Sewickley, PA 15143 United States EIN: 35-2899311
Email: team@whappy.ai
These Terms supersede and replace, in their entirety, any prior terms of service governing the Service, including any terms previously published under the name "Whappie" or offered by laxi.ai OÜ. Whappy Inc. is the sole provider of, and sole contracting party for, the Service. Accounts and subscriptions created under any prior terms continue under these Terms with Whappy Inc. as your counterparty, effective as of the "Last Updated" date above.
To use the Service, you must create an Account. You agree to provide accurate, current, and complete information during registration and to keep that information accurate, current, and complete.
You are responsible for safeguarding the credentials you use to access the Service and for all activity under your Account. You must notify us promptly at team@whappy.ai of any unauthorized use.
The Service is offered exclusively to businesses, sole traders, and professionals acting in the course of their trade, business, craft, or profession, and not to consumers. By registering, you represent and warrant that you are at least 18 years old, that you are acting for purposes relating to your trade or profession, and that you have authority to bind the Subscriber on whose behalf you register. The Service is not intended for personal, family, or household use.
The Subscriber is responsible for all use of the Service under its Account, including use by its Users, and for ensuring that its Users comply with these Terms.
ALL FEES ARE NON-REFUNDABLE. We do not offer refunds, credits, or pro-rata reimbursements for partial Billing Periods, unused time, unused message volume, downgrades, or Accounts that are cancelled, suspended, or terminated. The free Trial in Section 5.2 exists precisely so that you can evaluate the Service before you are charged. Please use it.
We offer several Subscription plans. The features, usage limits, and prices of each plan are described on our pricing page and in the checkout flow at the time of purchase.
New Subscribers may be offered a fourteen (14) day free Trial. The following apply to the Trial:
Subscriptions renew automatically. By purchasing a Subscription, you expressly authorize us (and our payment processor) to charge your payment method, on a recurring basis and without further authorization from you, the then-current plan price at the start of each Billing Period, until you cancel. The amount, currency, and renewal frequency applicable to your plan are disclosed in the checkout flow before you complete your purchase and are available at any time in your account settings. You may cancel at any time, as described in Section 5.6.
Subscription fees are charged in advance for each Billing Period. All fees are non-refundable and all charges are final, except only as expressly provided in Section 5.7 or as required by applicable law that cannot be excluded by agreement. Fees are payable in full regardless of your actual usage of the Service: not using the Service, using less of it than you expected, or forgetting to cancel does not entitle you to a refund or credit. You are responsible for keeping a valid payment method on file. If a charge fails, we may suspend the Service until payment is resolved.
Prices are exclusive of taxes unless stated otherwise. You are responsible for all sales, use, VAT, GST, and similar taxes applicable to your purchase, excluding taxes on our net income. If you are required to withhold any tax, you will gross up the payment so that we receive the full amount invoiced. Where you provide a valid VAT identification number, the reverse-charge mechanism may apply.
You may cancel your Subscription at any time, through your account settings, using a process no more burdensome than the one used to subscribe. You may also cancel by emailing team@whappy.ai. Cancellation takes effect at the end of your current Billing Period: you retain access to the Service for the remainder of the period you have already paid for, and you will not be charged again. Cancelling does not trigger a refund of any kind. You are not entitled to a refund or pro-rata credit for the unused portion of the current Billing Period, and this applies equally to monthly and annual plans: cancelling an annual plan in month two does not refund the remaining ten months. Your cancellation stops future charges; it does not reverse past ones.
Whappy operates a no-refund policy. All sales are final. By subscribing you acknowledge that you have had the opportunity to evaluate the Service during the free Trial and that you are purchasing on a non-refundable basis.
Without limiting the foregoing, no refund or credit is available for: unused time or unused message volume; partial Billing Periods; the unexpired remainder of an annual plan; failure to cancel before a renewal or before the Trial converted; dissatisfaction with results, conversion rates, or the content of AI-generated messages; downgrades; suspension or termination of your Account for breach of these Terms; or interruptions, restrictions, throttling, quality-rating changes, or bans imposed by Meta or WhatsApp (see Section 6.2).
The only exceptions, which exist because they are not truly refunds of amounts properly owed, are:
Any refund or credit we grant outside of (a) and (b) is made at our sole and absolute discretion, as a goodwill gesture only. It does not waive, amend, or limit these Terms, creates no obligation or precedent of any kind, and gives no other Subscriber — and you, on any future occasion — any entitlement to the same treatment.
We may change Subscription prices. We will give you at least thirty (30) days' notice before a price change takes effect for your Account, by email or in-product notice. The new price applies from your next Billing Period after the notice period. If you do not accept the new price, you may cancel under Section 5.6 before it takes effect.
If you dispute a charge with your card issuer without first contacting us at team@whappy.ai to resolve the issue, we may suspend or terminate your Account pending resolution. We encourage you to contact us first — most disputes are resolved faster directly.
To use the WhatsApp integration features of the Service, you must have a valid WhatsApp Business API account. You are responsible for complying with Meta's terms of service and policies when using WhatsApp through the Service.
The Service is subject to WhatsApp's messaging limitations, including message templates, opt-in requirements, quality ratings, and rate limits. We do not control these and are not responsible for any restriction, throttling, quality-rating change, or suspension imposed by Meta or WhatsApp, including any resulting interruption of the Service.
The Service is designed to generate and send replies asynchronously. Reply delivery is not instantaneous: message processing incorporates deliberate delays and batching intended to produce natural conversational pacing, and end-to-end delivery time varies. We make no commitment to any specific reply latency unless expressly agreed in writing.
You agree not to use the Service to send messages that violate WhatsApp's content policies, including spam, phishing, harassment, or illegal content.
You are solely responsible for obtaining and maintaining all consents, opt-ins, and permissions required to message the recipients you contact through the Service, and for honoring opt-out requests, under applicable law (including the TCPA, GDPR, ePrivacy, and equivalent regimes) and under Meta's policies. You represent that you have a lawful basis for every contact you upload to the Service.
You agree to use the Service in compliance with all applicable laws, regulations, and third-party rights.
You agree not to:
You agree not to create, upload, or share Content that:
The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Whappy Inc. and its licensors. The Service is protected by copyright, trademark, and other laws.
You retain all rights to your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, use, reproduce, modify, adapt, and transmit your Content solely as necessary to provide, secure, and improve the Service for you.
If you provide us with feedback about the Service, you grant us the right to use that feedback without restriction and without compensation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. THE SERVICE USES AUTOMATED SYSTEMS AND LARGE LANGUAGE MODELS; OUTPUTS MAY BE INACCURATE OR INAPPROPRIATE, AND YOU ARE RESPONSIBLE FOR REVIEWING AND SUPERVISING THE MESSAGES SENT ON YOUR BEHALF.
IN NO EVENT SHALL WHAPPY INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) ONE HUNDRED US DOLLARS (US$100) OR (B) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to defend, indemnify, and hold harmless Whappy Inc. and its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; (iv) any claim that your Content caused damage to a third party; or (v) any claim arising from messages sent through the Service to recipients from whom you did not obtain the required consent.
The Service may contain links to, or integrate with, third-party websites or services that are not owned or controlled by Whappy Inc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Whappy Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services.
You may terminate these Terms by cancelling your Subscription under Section 5.6 and closing your Account.
We may terminate or suspend your Account and access to the Service, with notice where practicable, if you breach these Terms, if your use creates a legal or security risk to us or to others, or if required by law or by Meta. Where we terminate for convenience and you are not in breach, we will refund prepaid fees for the unused remainder of the then-current Billing Period.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You may export your data before termination. We may delete your Content after termination in accordance with our Privacy Policy and our retention schedule.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions, and excluding the United Nations Convention on Contracts for the International Sale of Goods.
You and Whappy Inc. agree that the state and federal courts located in the State of Delaware shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue in those courts.
Before filing a claim, you agree to contact us at team@whappy.ai and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
To the fullest extent permitted by law, any claim must be brought in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Nothing in this Section or in these Terms excludes, restricts, or modifies any right or remedy that cannot be excluded, restricted, or modified under laws that apply to you and cannot be derogated from by agreement. Where such mandatory law applies, it prevails over any conflicting provision of these Terms, and the remainder of these Terms continues in effect.
We may modify these Terms. For material changes, we will provide at least thirty (30) days' notice by email or in-product notice before they take effect, and will update the "Last Updated" date. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not accept them, you may cancel under Section 5.6 before they take effect.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Whappy Inc. regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.
If you have any questions about these Terms, please contact us at:
Whappy Inc. 2045 Connecticut Ln Sewickley, PA 15143 United States
Email: team@whappy.ai