Terms of Service

Last Updated: May 2, 2025

1. Introduction

Welcome to Whappie. These Terms of Service ("Terms") govern your access to and use of the Whappie application and services (collectively, the "Service") provided by laxi.ai OÜ ("Company," "we," "our," or "us").

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Company Information

laxi.ai OÜ Ahtri tn 12 Tallinn, Harju 10151 Estonia

Email: team@whappy.ai

3. Definitions

  • Account: Your personal registration with the Service.
  • Content: Any information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials that users upload, post, or otherwise transmit through the Service.
  • User: An individual who accesses or uses the Service.
  • Subscription: A recurring payment plan that grants access to the Service.
  • WhatsApp Business API: The application programming interface provided by Meta that allows businesses to communicate with their customers on WhatsApp.

4. Account Registration and Eligibility

4.1 Account Creation

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your account. We encourage you to use strong passwords (a combination of uppercase and lowercase letters, numbers, and symbols) with your account.

4.3 Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet all eligibility requirements.

5. Subscriptions and Payments

5.1 Subscription Plans

We offer various subscription plans for the Service. The features, limitations, and prices of each plan are described on our pricing page.

5.2 Payment Terms

You agree to pay all fees associated with your subscription. Payments are non-refundable except as required by law or as explicitly stated in these Terms.

5.3 Recurring Billing

Subscriptions automatically renew until canceled. You authorize us to charge your payment method on a recurring basis until you cancel.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of your current billing period.

5.5 Price Changes

We may change the price of our subscription plans. Any price changes will apply to your next billing cycle.

6. WhatsApp Integration

6.1 WhatsApp Business API

To use the WhatsApp integration features of our Service, you must have a valid WhatsApp Business API account. You are responsible for complying with Meta's terms of service and policies when using WhatsApp through our Service.

6.2 Message Limitations

Our Service is subject to WhatsApp's messaging limitations, including message templates, opt-in requirements, and rate limits. We are not responsible for any restrictions or limitations imposed by WhatsApp.

6.3 Content Guidelines

You agree not to use our Service to send messages that violate WhatsApp's content policies, including but not limited to spam, phishing, harassment, or illegal content.

7. Acceptable Use

7.1 Compliance with Laws

You agree to use the Service in compliance with all applicable laws, regulations, and third-party rights.

7.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Send unsolicited communications (spam)
  • Impersonate any person or entity
  • Interfere with the proper functioning of the Service
  • Attempt to gain unauthorized access to the Service
  • Use the Service to collect or harvest personal information
  • Use the Service to transmit malware or other harmful code
  • Engage in any activity that could disable, overburden, or impair the Service

7.3 Content Restrictions

You agree not to create, upload, or share Content that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, or invasive of privacy
  • Infringes on intellectual property rights
  • Contains software viruses or any other harmful computer code
  • Constitutes unauthorized advertising or promotional materials
  • Is misleading or deceptive

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of laxi.ai OÜ and its licensors. The Service is protected by copyright, trademark, and other laws.

8.2 Your Content

You retain all rights to your Content. By uploading Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your Content in connection with providing and improving the Service.

8.3 Feedback

If you provide us with feedback about the Service, you grant us the right to use that feedback without restriction and without compensation to you.

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

9.2 Limitation of Liability

IN NO EVENT SHALL LAXI.AI OÜ, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

9.3 Cap on Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY EUROS (€50) OR (B) AMOUNTS YOU HAVE PAID US IN THE PAST 12 MONTHS.

10. Indemnification

You agree to defend, indemnify, and hold harmless laxi.ai OÜ and its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Content caused damage to a third party.

11. Third-Party Services

The Service may contain links to third-party websites or services that are not owned or controlled by laxi.ai OÜ. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that laxi.ai OÜ shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

12. Termination

12.1 Termination by You

You may terminate these Terms by closing your account and discontinuing use of the Service.

12.2 Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

12.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising from or relating to the subject matter of these Terms shall be first resolved through good-faith negotiation between the parties. If the dispute cannot be settled through negotiation, it shall be finally settled by arbitration in Tallinn, Estonia, in accordance with the Rules of Arbitration of the International Chamber of Commerce by one arbitrator appointed in accordance with said rules.

14. Changes to These Terms

We may modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications will constitute your acknowledgment of the modified Terms and agreement to be bound by them.

15. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and laxi.ai OÜ regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

17. Contact Us

If you have any questions about these Terms, please contact us at:

laxi.ai OÜ Ahtri tn 12 Tallinn, Harju 10151 Estonia

Email: team@whappy.ai