Privacy Policy

Last Updated: May 16, 2025

Overview

At Whappy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our WhatsApp automation platform and related services.

Who We Are

WHAPPY INC 2045 Connecticut Ln Sewickley, PA 15143 United States EIN: 35-2899311

Contact Details: Email: team@whappy.ai Contact Person: Alessandro Voltan Phone: +34644132664

Information Collection and Use

Information You Provide

When you interact with our Service, you may provide us with:

Account Information: Your name, email address, phone number, and login credentials
Business Data: Company details, team member information, and business profile data
WhatsApp Connection Data: WhatsApp Business API credentials and connection tokens
Content: Conversation flows, funnel designs, templates, and messages you create
Customer Data: Information about your leads and customers that you input into our system
Payment Information: Billing details, subscription preferences, and transaction records
Communications: Support requests, feedback, and survey responses

Automatically Collected Information

Our systems automatically gather:

Device Information: Type, operating system, unique identifiers, and browser details
Usage Data: How you navigate and use our features, including clicks, actions, and interaction patterns
Performance Metrics: System performance, load times, and error reports
Location Data: General location based on IP address or precise location with your permission
AI Interaction Data: Conversation patterns and response performance metrics

Third-Party Sources

We may receive information about you from:

WhatsApp Business API and Meta services
Authentication providers when you use single sign-on
Payment processors and financial institutions
Marketing and analytics partners
Connected business tools (CRMs, calendars, etc.)
Public and commercially available sources

How We Use Your Information

We use your information to:

Provide Our Services: Deliver core functionality, process transactions, and manage your account
Power AI Features: Train and improve our AI systems for better conversation quality
Personalize Your Experience: Customize features and content based on your preferences
Communicate With You: Send service updates, technical notices, and support responses
Improve Our Services: Analyze usage patterns to enhance features and performance
Ensure Security: Detect and prevent fraud, abuse, and security incidents
Comply With Legal Obligations: Adhere to applicable laws and regulations

Information Sharing

We may share your information with:

Service Providers: Companies that help us deliver our services (hosting, payment processing, etc.)
Business Partners: Third parties with whom we integrate or collaborate
Meta and WhatsApp: When you connect your WhatsApp Business account
Legal Authorities: When required by law, legal process, or to protect our rights
Business Transferees: In connection with a merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

Encryption for data in transit and sensitive data at rest
Secure authentication mechanisms with multi-factor options
Regular security assessments and penetration testing
Access controls and security training for staff
Comprehensive incident response procedures

While we take significant precautions, no system is completely secure. We encourage you to use strong passwords and secure your account.

Your Privacy Rights

Depending on your location, you may have rights to:

Access and receive a copy of your data
Correct inaccurate or incomplete information
Delete your personal information
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Data portability (receiving your data in a usable format)

To exercise these rights, contact us at team@whappy.ai. We'll respond to your request within the timeframe required by applicable law.

International Data Transfers

As a global company, we may transfer your information to countries other than where you live. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Understand how you use our Service
Improve user experience
Enable certain functionality
Analyze performance and traffic

You can manage cookie preferences through your browser settings, though this may affect certain Service features.

Children's Privacy

Our Service is not intended for children under 16, and we do not knowingly collect their personal information. If we discover we've collected data from a child under 16, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy as our services evolve or as laws change. We'll notify you of material changes through email or notices within our Service before they become effective.

Specific Regional Provisions

United States

California residents have additional rights under the CCPA and CPRA. Nevada residents can opt out of the sale of covered information.

European Economic Area

For users in the EEA, UK, or Switzerland, we act as the data controller for your personal information and process data according to GDPR requirements.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Privacy Officer: Alessandro Voltan Email: team@whappy.ai Phone: +34644132664 Address: WHAPPY INC, 2045 Connecticut Ln, Sewickley, PA 15143, USA

If you have an unresolved privacy concern, you may contact our third-party dispute resolution provider at https://feedback-form.truste.com/watchdog/request.