Integration
WhatsApp AI for your Shopify store
Customers who agreed to WhatsApp marketing hear from you after an abandoned checkout or a paid, shipped or delivered order. The assistant answers questions about their orders and your products from your store's own data.
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Read the setup guideHow it works
Install the Whappy app
Install it in your Shopify admin and create your Whappy account from your Shopify login.
Review your five campaigns
Abandoned checkout, order paid, shipped, delivered and customer support are created for you, switched off.
Prepare the first messages
Whappy drafts one WhatsApp template per store event; you check them and send them to Meta for approval.
Switch on the chat button
A WhatsApp button on your storefront opens the chat with the product already named.
What you get
Shopify
- Abandoned checkout
- Waits one hour by default, at least fifteen minutes. The message can carry the link that reopens the cart.
- Answers from your store
- Order questions and product questions are answered from your store's data, with the price and a link. The AI quotes only what your store lists.
- One related suggestion
- After answering, the AI may suggest one related product from Shopify's own recommendations. Never when the customer has a problem.
- WhatsApp consent only
- Only customers who agreed to WhatsApp marketing become leads. A customer who sends STOP is never messaged by a store event again.
Questions
How is the plan billed?
Through Shopify. You change the plan from the Whappy app in your Shopify admin.
Do SMS or email consent count?
No. Only consent to WhatsApp marketing makes a customer a lead.
Can I edit the store campaigns?
Yes, like any other campaign. You can also connect Calendly or Cal.com to book appointments.
See the whole flow on your phone
Get the demo conversation on your own WhatsApp. It is the same assistant your leads would talk to.